Our focus


The what, why & how
We help businesses accelerate their digital transformation, and transcend all boundaries of excellence by providing technology solutions in CRM consulting, digitization, automation & connected systems.
We believe in the transformative power of technology. In an ever-connected world where every business can go global, technology adoption defines the missing link between a mediocre present and an inspiring future.

Since our inception in 2016, we have endeavoured to project technology as the outright solution for businesses to build, manage and grow their enterprise.

And, in today’s environment of accelerating change, we take pride in being the ones who implement it.
Getting the best results for our clients has been the cornerstone of our success, and the focal point of our various successful partnerships.

Staying true to our values and sticking to our principles has always helped us deliver spectacular results in key areas of delivery. This has been possible thanks to the enduring pursuit of excellence at Katzion.

From bringing together the best minds and best resources in the industry, to prioritising skill and talent. From applying a global connected model of working, to pursuing a unifying belief that innovation is always the solution – we have done it all.

And, at the heart of all this, is our ardent team whose sole focus is customer success.

Transitioning into the future

Clouds we work with

Sales Cloud

Salesforce Sales Cloud is a platform designed to support sales, marketing and customer support in both B2B and B2C contexts. It helps in delivering personalized buying experiences and sales journey for each and every one of your customers.

Having implemented sales cloud for numerous clients, we have hence helped them to grow their accounts faster, find more customers rapidly, and close deals quickly. Features include:

  • Contact Management
  • Opportunity Management
  • Lead Management
  • Reports & Dashboards
  • Email Integration
  • Sales Forecasting
  • Workflow & Approvals
  • Partner Management

Service Cloud

Salesforce Service Cloud makes it possible to provide fast, scalable digital service from any corner of the world. It is a complete customer service platform that enables your service teams to work faster, provide instant self-service support and support your customers on any channel, anytime.

As a premium Salesforce partner, we make available the plethora of features Service Cloud provides, to our clients. These include:

  • Lightning Service Console
  • Case Management
  • Workflow & Approvals
  • Omni-channel Routing
  • Telephony Integration
  • Social Customer Service
  • Account and Contact Management
  • Asset and Order Management

Marketing Cloud

With the Salesforce Marketing Cloud, we enable our clients to use marketing automation to build customer journeys across various digital channels, in order to deliver a seamless experience across marketing, sales and service.

With the integrated marketing tools, we help you deepen your relationships with your customers, across every touchpoint of their journey. The multiple features of Marketing Cloud that help you with this are:

  • Journey Builder
  • Audience Builder
  • Personalization Builder
  • Content Builder
  • Analytics Builder
  • Marketing Cloud Connect

Community Cloud

The Salesforce Community Cloud provides collaboration tools to connect customers, partners, and employees directly to the information, apps, and experts they need. Through this, you can either provide stellar service with powerful community software to connect your customers, accelerate your sales channels to grow partner sales, or drive employee productivity and engagement with internal, branded communities.

Via numerous implementations of Community Cloud for our patrons, we have enabled them to deeply explore all the features of this cloud:

  • Business Integration
  • Personalisation
  • Customisation & Branding
  • Community Management
  • E-commerce
  • Sales Force Automation
  • Data Sharing
  • Dashboards & Reports


Salesforce’s Heroku is a cloud platform that is one of the fastest ways to let companies build, deliver, monitor and scale apps.

Through implementing Heroku, we provide our clients the ability to extend their CRM and engage their customers further. It provides an eco-system of fully managed services, which are easy to scale and able to quickly build environments with network isolation, for strengthened privacy.

  • Support for modern open source languages
  • Smart containers, elastic runtime
  • Simple horizontal and vertical scalability
  • Trusted application operations
  • Built for continuous integration and delivery
  • Leading platform tools and services ecosystem


Businesses need connectivity tools to overcome the numerous challenges that accompany integration, considering the increasing number of devices, data formats, applications, and services within a business ecosystem.

Through our Mulesoft Integration solution, we help our clients achieve complex Salesforce integrations amongst the increasing number of applications, services, and data types within their ecosystem.

  • Accounting, Application & CRM Integration
  • ERP, POS & Payroll Integration
  • Real Time Monitoring & Reporting
  • Role-based Access
  • Website & eCommerce Integration


The combination of AWS and Salesforce offers cloud services with strategic integrations based on a foundation of security and simplicity. By efficient and effective implementation of this mix, we enable our clients to make smart, streamlined decisions, especially with the adoption of artificial intelligence.

AWS + Salesforce makes it possible to deploy natively integrated telephony, share data securely, simplify peering based connectivity, and augment your CRM data to combine multiple insights.

  • Identity and Access Management
  • Virtual Private Clouds
  • Security Groups & Network ACL’s
  • Data Encryption
  • Direct Connect to Private Virtual Interface
  • AWS Cloud Trail

Einstein Analytics

Salesforce’s Einstein Analytics is a business intelligence software with augmented AI powered analytics, which helps you discover insights, predict outcomes and find recommendations.

Over the years, we have worked with Einstein’s AI driven platform to spot trends, customize analytics and make smarter decisions for our clients. Decisions that enable our clients to predict future outcomes and recommend actions within the existing channels.

  • Self-Contained ETL Functionality
  • One-Click Storytelling and Automated Discovery
  • Predictive and Prescriptive Analytics
  • Real-Time Recommendations
  • Scalable, Built-In Data Mart
  • Integration with Workflow Automation Tools

Thriving on success

Our principles

Be transparent with clients.

We do not commit to delivering a project if we don’t believe we can deliver within the timeframe and to our standards, irrespective of the budget. Our reputation is built on consistently delivering quality solutions for our clients’ needs, and this is something we value greatly.

Fast pace doesn’t supersede clarity.

We understand that there is constant pressure to get things done quickly- we have built our business model around this. However, we ensure that in this pursuit of pace, we never compromise on clarity and perfection.

Work with the experts and the leaders.

To be the best, you must harness the best. Which is why we work with leading technology providers such as Salesforce, MuleSoft, Heroku and Amazon Web Services, to name a few.