Katzion | Privacy

Introduction

This Privacy Policy sets out how Katzion collects, stores, uses and discloses personal information in accordance with the Australian Privacy Principles ("Principles") contained in the Privacy Act 1988, Information Technology Rules 2011 in India and Personal Data Protection Act 2012 in Singapore.

The Principles govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonably identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.

This Privacy Policy describes the information that all the Act and Rules combined requires us to communicate to all of our customers. We hope it helps you understand how we handle your personal information and deliver the protection that the Act and Rules provide. Please keep it for future reference.

Who are we

In this document 'Katzion' or ‘we’ or ‘us’ refers to Katzion Technology Solutions Pty. Ltd. (ABN 37616667102), Katzion Technology Solutions LLP, Katzion Technology Solutions FZ-LLC and Katzion Technology Solutions PTE Ltd. Katzion is providing software consulting services to companies across the globe focusing on customer relationship management.

What information do we collect and hold

Katzion may hold and collect the following personal information about you:

contact information and identification such as your name, date of birth, telephone number(s), email address(es), residential and/or business address(es), ABN, demographic information (such as postcode, age and gender);
information collected from marketing campaigns, product research, customer surveys, your interactions with Katzion including via social media, or publicly available information that you post or publish;
employment application information;
and any other relevant information.

If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.
Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.

Information we collect automatically

Whenever you visit or interact with Katzion’s website or other online platforms (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyze trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies: We or our external service providers may collect cookies from you (data files placed on a Device when it is used to visit a Platform) for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).

Our cookies only contain de-identified information. To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly. In addition, the offers we provide may not be as relevant to you or tailored to your interests.

Remarketing: We use search engines and social media to advertise our products and services online. Third party vendors, including but not limited to Google, Facebook, YouTube, Instagram use cookies to display relevant ads based on your past visits to our website. Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this Privacy Policy, or the privacy policy of other remarketing services that we may use.

Links to other websites

The Katzion website (and other materials we provide to you) may contain links to third party websites. The operators of those websites may have privacy policies and practices which differ from our own. Katzion is not responsible for the content of any external website or the privacy practices of any third party.

How we collect personal information

Katzion collects personal information in a variety of ways directly from you, including:

directly from you, when you interact with us in person or by telephone, by electronic messages (including email and SMS) or other forms of communication;
directly from you, via our internet site (requests for information);
when you use data-collecting devices, products or systems;
from your agents or representatives who act on your behalf;
from competition entry forms, surveys or at our promotional activities or sponsored events;
directly from you, via our internet site (requests for information);
from third parties we contract to collect and/or manage data on our behalf;
from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
from marketing organisations, including through the use of purchased lists;
from industry databases;
from publicly available sources such as the Internet and telephone directories;
from law enforcement, dispute resolution, statutory and regulatory bodies.

How we use your personal information

Your personal information may be used in order to:

provide our products and services and those of our related companies (whether directly or through our related companies);
market our products and services and those of our related companies (whether directly or through our related companies and third parties, such as search engines or social media);
communicate to you in relation to our products, services and our promotional activities (directly or through third parties such as search engines or social media);
improving your customer experience and our marketing, including through data analytics, product planning, product development and research;
comply with our legal obligations (i.e. in the event of a Vehicle Safety Recall), assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal;
monitor our performance and to help us manage our services;
identify and contact individuals who do business with us;
train our employees, agents and representatives;
conduct customer and market research and analytics to improve the quality of our products and services;
assess and process employment applications and manage employment issues; and handle complaints and disputes; and detect, investigating and preventing fraud.

We may contact and communicate with you either via telephone, post, email or SMS. We may publish (including by posting on social media) customer testimonials/images/videos which may contain personally identifiable information. In each case, we will obtain the customer’s consent prior to publishing any content.

Direct Marketing

Katzion (including agents and contractors if any acting on behalf of Katzion) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Katzion and other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Your consent to receive direct marketing communications from Katzion in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise. If you do not want to receive such offers from us or do not want us to disclose your personal information to our related entities for marketing purposes, you can opt out at any time by contacting us using our contact details provided below or by utilising the “unsubscribe” function in electronic communications. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.

If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

When we disclose your personal information

We may disclose your personal information to organisations outside of Katzion. These organisations may include: outsourced service providers who manage services we provide to you including:

customer research;
market research; mailing systems and direct marketing;
government, regularity and law enforcement authorities and organisations, as required or authorised by law;
our related body corporates;
the agent(s) of any of those entities referred to above;
your employer (where applicable); and our advisors (including legal and accounting advisors).

Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

Disclosure to overseas recipients

Our related entities and some of our service providers (including information technology service providers) may be located overseas, and as a result, personal information collected and held by Katzion may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but may include Germany, New Zealand, United Kingdom, India, Singapore, and the United States of America.

How we hold and store your personal information

Katzion may hold your personal information in a number of ways, including:

in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
in paper records;
in telephone recordings.
We may combine personal information we receive about you with other information we hold about you.

Katzion will store your personal information in a secure environment. It is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. If you want more information about the way we manage the information we hold please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.

Help us to ensure we hold accurate information

Katzion takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you let us know if there are any errors in your personal information; and keep us up to date with changes to your personal information such as your name and address.

From time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this Privacy Policy. You may be required to put your request in writing for security reasons and in some circumstances we may need to charge a fee to recover the reasonable costs incurred. This charge is only designed to help us reasonably recover the costs associated with providing you with access and does not apply to the making of the request. Before we act on a request, we will provide an estimate of the access fee and ask you to agree to it.

Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Australian Information Commissioner.

How to contact us

If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact our Information and Privacy Officer by:

Email: privacy@katzion.com
Mail: Information and Privacy Officer Suite 4, Level 6, 309 George Street, Sydney, NSW, 2000

Making a Complaint

If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting us using our contact details in the “How to Contact Us” section of this Privacy Policy.

You will need to provide us with details of your complaint and any supporting evidence and/or information. You will receive an acknowledgement from us no later than 7 business days after receipt of your written complaint.

We will investigate your complaint in accordance with our internal complaints resolution process and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you. You will be sent the final decision in writing no later than 20 business days after you contact us, if we have all the necessary information to make that decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

Changes to our Privacy Policy

This Privacy Policy may be amended at any time. The updated version will be available by following the “Privacy Policy” link on Katzion’s website homepage, at www.katzion.com . You should check the Privacy Policy regularly for changes.

This Privacy Policy was last updated on 20 June 2020